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Terms & Conditions

1. Introduction

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1.1 These Terms & Conditions govern your use of the website and services provided by Atlas Express Logistics.

1.2 By accessing our website or using our services, you agree to be bound by these Terms.

1.3 If you do not agree, you must not use our services.

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2. Company Information

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2.1 Atlas Express Logistics operates in the United Kingdom.

2.2 Contact details:

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3. Services

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3.1 We provide courier, delivery, and logistics services within the UK and internationally.

3.2 All services are subject to availability.

3.3 We reserve the right to refuse or cancel any booking.

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4. Quotations & Pricing

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4.1 All quotes are based on the information provided by the customer.

4.2 We reserve the right to revise pricing if:

  • Incorrect details are provided

  • Weight/size differs from declared

  • Additional services are required

4.3 All prices may be subject to VAT where applicable.

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5. Bookings & Payment

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5.1 Bookings must be confirmed before collection.

5.2 Payment terms:

  • Payment may be required in advance

  • Business customers may be offered credit terms (subject to approval)

5.3 Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

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6. Customer Obligations

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6.1 You agree to:

  • Provide accurate shipment details

  • Properly package goods

  • Ensure items are safe and lawful to transport

6.2 You must not send prohibited items, including but not limited to:

  • Illegal goods

  • Hazardous or dangerous materials (unless agreed)

  • Perishable goods without prior approval

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7. Collection & Delivery

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7.1 We aim to meet agreed collection and delivery times but do not guarantee them.

7.2 Delays may occur due to:

  • Traffic or weather

  • Customs clearance

  • Events beyond our reasonable control (force majeure)

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8. Liability & Loss or Damage

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8.1 Our liability is limited to the lower of:

  • The value of the goods, or

  • A standard compensation amount (unless enhanced cover is purchased)

8.2 We are not liable for:

  • Indirect or consequential losses

  • Loss of profit, business, or reputation

  • Delays beyond our control

8.3 Claims for loss or damage must be reported within 48 hours of delivery.

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9. Insurance

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9.1 Standard liability cover may apply.

9.2 Additional insurance must be requested at the time of booking.

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10. Cancellations & Refunds

10.1 Bookings may be cancelled before collection.

10.2 Cancellation fees may apply depending on notice given.

10.3 Refunds (if applicable) will be processed within a reasonable timeframe.

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11. Website Use

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11.1 You agree not to:

  • Use the website unlawfully

  • Attempt to hack, damage, or disrupt services

  • Misuse booking systems

11.2 We reserve the right to suspend access if misuse is detected.

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12. Data Protection

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12.1 We process personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

12.2 Please refer to our Privacy Policy for full details.

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13. Intellectual Property

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13.1 All website content, including logos, text, and design, is owned by Atlas Express Logistics.

13.2 You may not reproduce or distribute content without permission.

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14. Force Majeure

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14.1 We are not liable for failure to perform due to events beyond our control, including:

  • Natural disasters

  • Strikes

  • Government restrictions

  • Transport disruptions

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15. Governing Law

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15.1 These Terms & Conditions are governed by the laws of England and Wales.

15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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16. Changes to Terms

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16.1 We may update these Terms at any time.

16.2 Continued use of our services constitutes acceptance of the updated Terms.

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17. Contact Details

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Atlas Express Logistics
Website: https://www.atlasexpress.co.uk/
Phone: +44 7399 214681
Email: Info@atlaslogistics.co.uk

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